Question: How long does it take to have items personalized? Some banks show a pre-authorization and a pending sale, but it is not a double charge. Question: Can I ship my order internationally? Note: We try to embroider and ship every order the same business day — time is of the essence when canceling an order. We will promptly quote shipping and handling information and expected delivery time through the United States Postal Service International Priority mail. This is based on product weight, location, and timing. Orders shipped to Ohio must pay 7% sales tax.
Questions: How long will it take to receive a refund? Residents of other states are not charged sales tax. These items cannot be returned. Personalized polka dot duffle bags. Question: How do I cancel my order? When shortages arise we contact the customer to determine order processing instructions. We try to process and ship most orders the same business day.
Lined with two outside gusset zip compartments, one outside front zipper pocket, footed bottom and zip closure. Nicely priced and a timeless style. Question: How is the cost of shipping calculated? Shipping charges are not refundable. Be the first at school to carry this chic duffle in basic black and white. For exact shipping charges, proceed to the checkout cart and enter the address - shipping method. New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve Christmas Day New Year's Eve New Year's Day.
Hit the apply button and the exact shipping charge will be displayed on the order. Question: Do you charge sales tax? Most bags are personalized and shipped within 1 to 2 business days Monday through Friday. Contact Customer Service at 888-815-3455 or email us at. Please email or call 888-815-3455 as quickly as possible. Yes, Contact customer support immediately and we will research and resolve the issues. General Information Question: What Holidays are you closed? If additional order information is required please call Customer Service at 888-815-3455 or Question: Can I add something to the order I just placed? To cancel your order, contact Customer Service at 888-815-3455 or email us at. Refunds are completed the day the item is returned to our warehouse.
We will notify you about an out of stock item and provide an estimate for restocking. Orders Question: What is the status of my order? You can be confident in knowing that is a verified Authorize. Note: We try to embroider and ship every order the same business day — time is of the essence when canceling an order. Please email or call 888-815-3455 to speak to a customer specialist. If an item is not embroidered it may be returned in its original condition with tags and packaging within 15 days. Please call 888-815-3455 for additional information. Question: I made a mistake on my order, can I change it? Yes, Simply Bags will ship internationally.
Question: I want to order by mail. Questions: Will all items on my order ship together or separately? Question: Is your Website Secure? Question: How long will it take to get my order? Yes, we specialize in special and custom orders. Credit cards are pre-authorized when the order is place on the web-site and captured during processing and shipping. Usually all items from the Simply Bag store are custom embroidered per the customers selection. Shipping Question: What shipping carriers do you use? We ship over 95% of our orders complete. .
Under normal circumstances credit cards are pre-authorized and cannot be double charged. We do require pre-approval, please e-mail with the product description and complete address. What address should I send my mail order to? How can I get a refund? Question: I think I was charged twice. Please complete - Order Form and mail it to: Keepsakes Etc - Simply Bags 7320 West Akron Canfield Rd Suite B Canfield, Ohio 44406 All money orders should be made out to Keepsakes Etc our parent company. Orders are shipped within 1 to 2 business days from receipt of the order.
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